CANCELING A LESSON


1.) Go to www.soiheardmusic.com/cancellation

2.) Fill out the form and click submit

3.) Someone from the So.i.Heard team will get back to you by the next day the studio is open confirming your cancellation and issuing you either an early or late make-up credit depending on how much notice was given for your cancellation.

4.) Book your make-up lesson at your convenience!


INSTALLING THE MOBILE APP


1.) Open a web browser on your phone and navigate to “http://soiheard.frontdeskhq.com” (Please note: there is NO “www” for this address)

2.) Tap “Sign In” in the upper right corner

3.) Log in with your credentials.  Make sure to check “Keep me signed in on this device” to save your log in information on your phone. If you forgot your credentials or never received them, please contact a member of the So.i.Heard staff.

4.) Once logged in, tap the “share” button on the bottom center of your screen in Safari.

5.) Tap “Add to Home Screen” to create a custom web shortcut to your So.i.Heard profile right on your phone!


BOOKING APPOINTMENTS


1.) Go to https://soiheard.frontdeskhq.com/

2.) Log in with your credentials.  If you forgot your credentials or never received them, please contact a member of the So.i.Heard staff.

3.)  Once logged in you will be taken to your dashboard.  Click “New Booking” at the top left.

4.)  Select either 1 Hour Make-Up Lesson, 1/2 Hour Make-Up Lesson, or Office Hour.

5.)  Scroll down to view the availability calendar

6.)  To sort by teacher availability: click the gear icon at the top right of the calendar.

7.) Select “Deactivate” to deselect all teachers.

8.)  Click on the teacher or teachers who's availability you’d like to view.

9.)  Click on the desired appointment in the calendar and select enroll!

10.)  Follow the on-screen steps to complete your make-up booking.